Social Management Analyst

Overview
Interact with the community to manage infrastructure projects.

You have:

University degree at the Bachelor’s and/or Master’s level in Social Sciences, preferably in Social Work, Sociology, Political Science, Anthropology, Communication, or another social discipline.
A Master’s degree in areas such as Social Work, Sociology, Political Science, Anthropology, Communication or another social discipline is desirable.
Minimum 2 years of experience as a Social Manager that includes work with communities.
Experience in Community Participation and Mediation of Social Conflicts is required.
Experience in stakeholder communication, social/citizen dialogue, and/or conflict resolution is required.
Experience in Social Diagnosis is highly valued.
Experience in awareness-raising and informational workshops with the community and stakeholders is highly valued.
Experience in fieldwork and/or projects involving extended field trips is highly desirable.
Having participated in projects, activities, and/or initiatives that apply a human rights approach and a gender, diversity, and inclusion perspective is highly desirable.
Having participated in projects for government institutions or international organizations will be considered a plus.
Fluency in Spanish is required.
Intermediate command of the English language is desirable.
Contract
This is a LICA Specialist-8 contract. This kind of contract is known as Local Individual Contractor Agreements . It is normally only for nationals . It’s an external contract. It usually requires 0 years of experience , depending on education. More about LICA Specialist-8 contracts .

Details
Background Information – Job-specific
The United Nations Office for Project Services (UNOPS) is a United Nations agency responsible for infrastructure, procurement, and project management (General Assembly Resolution 65/176 of 2010). Our mission is to help people improve their lives and countries achieve peace and sustainable development. UNOPS’ three priority areas are:

i) Sustainable infrastructure: UNOPS designs, builds, repairs, and maintains infrastructure in some of the world’s most challenging environments. Its activities focus on infrastructure development in transport, education, and health, among other areas.

ii) Public Procurement: UNOPS is a central procurement resource for the United Nations system and Governments. It emphasizes efficient, transparent, and sustainable delivery of goods and services.

iii) Project management: UNOPS manages more than a thousand humanitarian, development and peacebuilding projects each year for various partners, ensuring quality, effectiveness and results that meet the highest standards.

UNOPS’s work seeks environmental, social, and economic sustainability, which contributes to progress in equity and the common good in the countries where it operates, thus promoting the improvement of the living conditions of the most needy. UNOPS is present in 23 countries in Latin America and the Caribbean. Its services, products, and technical assistance comply with the public administration principles of transparency, equity, integrity, free competition, impartiality, morality, effectiveness, efficiency, and respect for national institutions.

About Our Culture:

Our work contributes to building the foundation for countries and communities to achieve peace and sustainable development, guided by our values: Inclusion, Integrity, Humility, and Humanity.

UNOPS celebrates diversity and is committed to equal employment opportunities. UNOPS encourages qualified female candidates, as well as qualified candidates from underrepresented groups in the UNOPS workforce, to apply. These groups include individuals from racialized or indigenous groups, members of minority gender identities and sexual orientations, and persons with disabilities.

Local context:

The multi-country office manages projects in Peru and Ecuador and is therefore expanding its portfolio to countries in the Andean region (Ecuador and Bolivia). The Senior Project Manager will be responsible for infrastructure implementation projects for the Government of Ecuador, with the possibility of implementing projects in the remaining countries of the Andean region. The areas in which UNOPS works in the Andean region are: water and sanitation, public transportation, health infrastructure, medical equipment procurement, ambulances, and general goods procurement.

About the Project:

The UNOPS Andean Multi-Country Office recently signed an agreement with the Metropolitan Public Company for Mobility and Public Works (EPMMOP) to improve traffic through new road infrastructure projects and the rehabilitation of existing roads. The project will be managed in collaboration with various stakeholders, project beneficiaries, and other public entities.

The purpose of the project is to implement a road solution for the northern sector of the Metropolitan District of Quito, through technical assistance, joint governance, and support from UNOPS through the comprehensive management and implementation of two road projects:

Rehabilitation of surrounding roads and construction of an underpass on Mariscal Antonio José de Sucre Avenue and an overpass on San Fernando de Rumihurco, in the parishes of Cotocollao and Ponceano.
North Pan-American Avenue Rehabilitation Project.
Functional Responsibilities
The Social Management Analyst will report to the Senior Project Manager and is responsible for ongoing interaction with residents of the project’s direct and indirect areas of influence who are potentially affected in one way or another by the project’s construction and implementation process.

At the specific request of the Senior Project Manager, the Social Management Analyst will perform the following tasks:

Stakeholder Mapping and Registration:

Implement a mechanism for addressing and receiving inquiries, complaints, initiatives, and/or demands from stakeholders and interested parties in the areas of direct and indirect impact of the project, before, during, and after the completion of the project, under the supervision of the Senior Project Manager.
Identify and conduct field mapping of stakeholders and those impacted (community, commercial, institutional) by the project who will potentially be affected during the implementation phase.
Be able to identify risks associated with the management you perform, as well as plan mitigation and response actions together with the Senior Project Manager.
Conduct field visits to gather information on stakeholders and/or collect contact information on affected individuals.
Properly apply the gender, diversity, and inclusion approach to mapping and recording stakeholders and their different interactions with the project.
Communication and information gathering:

Coordinate and logistically organize periodic follow-up meetings with the Associate and key stakeholders, with the goal of continuously communicating situations that may affect those involved, collecting inquiries and/or complaints, among other matters.
Conduct field surveys and perception polls regarding the project to address needs related to communication strategies, social management, project impact, and risk identification.
Implement a differentiated approach for each stakeholder based on the type of social actor and with a focus on gender, diversity, and inclusion. This includes convening leaders, project presentation meetings based on the type of social actor, and follow-up meetings with social actors, among others.
Effectively manage local communication with all stakeholders regarding the scope of the project, as well as the temporal and final consequences it will have on the surrounding communities.
Receive and channel with the Senior Project Manager information related to the project that is affected by its progress.
Constantly communicate to the Senior Project Manager any emerging impacts and affected stakeholders, as well as propose solutions to these impacts.
Be able to disseminate the work being done through posters, graphics, or any other means of communication as required, in coordination with the office’s Communications department.
Carry out and prepare activities that promote citizen participation, being part of the field team in holding meetings, conferences, consultations, and activities that involve public participation.
Management of social conflict:

Develop and implement, under the supervision of the Senior Project Manager, the social management strategy with the project’s stakeholders and execute the resulting action plan.
Establish the respective inter-institutional coordination regarding the social management of the project in coordination with the Senior Project Manager.
Manage timely solutions to problems that may arise in communities and stakeholders, and proactively propose actions to mitigate these impacts.
Able to manage agreements and formalize them with interested and affected individuals and groups, always in coordination with the Senior Project Manager.
Responsible for serving community groups with different interests and positions in relation to the project in the context of social conflict.
Channel conflict mediation processes with the aim of promoting alternative solutions to the social conflict addressed.
Conduct fieldwork missions/tours to address inquiries, complaints, or initiatives submitted through various means by interested individuals, organizations, social groups, or businesses.
Administrative:

Generate monthly or other reports as required by the Senior Project Manager.
Establish your operational work plan with the Senior Project Manager.
Support social management tasks that are considered by the Office Management.
Gender, Diversity and Inclusion:

Support the Senior Project Manager or Gender, Diversity and Inclusion (GDI) Officer’s planned actions related to the topic.
Support the development of the GDI Plan and any other related activities requested by the GDI area.
Consider the guidelines of the GDI approach for the execution of the project’s social management tasks.
For more detailed information about the job duties, please refer to the attached terms of reference.

Competencies ES
Demonstrates an understanding of the impact their role has on all stakeholders and always puts the beneficiary first. Develops and maintains strong external relationships and is a competent partner to others (where applicable). Evaluates data and procedures to reach logical and pragmatic decisions. Takes an unbiased and rational approach with calculated risks. Applies innovation and creativity to the problem-solving process. Effectively establishes a course of action for themselves and/or others to achieve a goal. Actions result in the successful completion of the task with special attention to quality in all areas. Identifies opportunities and takes the initiative to act. Understands that the responsible use of resources maximizes the impact we can have on our stakeholders. Treats all individuals with respect, responds tactfully to differences, and encourages others to do the same. Upholds ethical and organizational standards. Maintains high standards of trust. Is a role model for diversity and inclusion. Is open to change and flexible in a fast-paced environment. Adapts perspective to changing circumstances or requirements. Reflects on past experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvement. Expresses ideas or facts clearly, concisely, and openly. Communication indicates consideration for the feelings and needs of others. Listens actively and proactively shares knowledge. Manages conflict effectively by overcoming differences of opinion and seeking common ground. Acts as a positive role model who contributes to team spirit. Collaborates and supports the development of others. For HR Managers only: Using appropriate leadership styles, acts as a positive leadership role model, motivating, directing, and inspiring others to succeed.

Education/Experience/Language requirements
a. Education

Required:

A bachelor’s or master’s degree in social sciences, preferably in areas such as social work, sociology, political science, anthropology, communications, or another social discipline, is required.
A Master’s degree, preferably in areas such as Social Work, Sociology, Political Science, Anthropology, Communication, or another social discipline, is desirable.
b. Work experience

Minimum 2 years of experience as a Social Manager that includes work with communities.
Required experience in Community Participation and experience in Mediation of social conflicts
Experience required in stakeholder communication, social/citizen dialogue, and/or conflict resolution.
Experience in Social Diagnosis is highly valued.
Experience in awareness-raising and informational workshops with the community and stakeholders is highly valued.
Experience in fieldwork and/or projects involving extended field trips is highly desirable.
Having participated in projects, activities, and/or initiatives that apply a human rights approach and a gender, diversity, and inclusion perspective is highly desirable.
Having participated in projects for government institutions or international organizations will be considered a plus.
c. Language

Fluency in Spanish is required.
Intermediate command of the English language is desirable.
Additional information:

This position requires field trips to inspect, manage construction contracts, and execute works.
This position requires reporting and data analysis using Google Suite software tools.
In this position, you will be required to provide videoconference presentations for project progress reports as needed.
Work Environment: – This role is primarily performed from the UNOPS Ecuador Office, based on an in-person schedule, with visits to the office five times a week. The office does not have employee parking.

Motivation Letter

While your resume showcases your skills, experience, and education, we are also eager to learn more about your interests and motivations. Therefore, we invite you to upload a motivation letter with your application for the position. Don’t forget to share in your letter your motivation for joining the UNOPS team in the advertised position, including your interests and skills. We would also like to know your perspective on the United Nations values: Inclusion, Integrity, Humility, and Humanity. For more information on UN Values, see the attached Values ​​and Behaviors Framework.
Contract type, level and duration
Contract Type: Local Individual Contractor Agreement (LICA). This is a regular monthly contract, meaning continued service provision is required for the duration of the contract. Payments are due at the end of each calendar month. Contract Level : Local, Level 8 (LICA 8).

Candidates must be Ecuadorian nationals or have a valid Ecuadorian residency/work permit at the time of applying for this position. Contract duration : Open-ended, indefinite contract subject to organizational requirements, budget availability, project duration, and satisfactory performance evaluation.

UNOPS is an inclusive employer and we invite applications from women, men, and diverse groups. Work-life balance: UNOPS values ​​its staff and recognizes the importance of maintaining a balance between professional and personal responsibilities. We have a work-life balance policy and offer several flexible scheduling options. This policy applies to UNOPS staff, regardless of their contract type.

Additional information
Unsolicited applications will not be accepted.
Applications received after the deadline will not be considered.
Only selected candidates will be contacted and invited to the next phase of the selection process, which consists of several evaluations.
UNOPS celebrates diversity and is committed to equal employment opportunities. The UNOPS workforce is comprised of people of diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS aims to maintain and strengthen this diversity to ensure equal opportunities and an inclusive work environment for all its workforce.
UNOPS encourages qualified female candidates, as well as qualified candidates from underrepresented groups in the UNOPS workforce, to apply. These groups include individuals from racialized or indigenous groups, members of minority gender identities and sexual orientations, and persons with disabilities.
UNOPS would like to ensure that all candidates can perform to the best of their ability during the assessment process. If you are selected and require additional assistance to complete an assessment, such as reasonable accommodations, please inform the HR representative upon receiving the invitation.
Terms and conditions

For civil service positions, UNOPS reserves the right to appoint a candidate to a lower level than that advertised in the vacancy announcement.
Retainer contract holders must complete a series of mandatory courses before beginning their service to UNOPS. These courses must be completed outside of their working hours and last approximately four hours. You may be required to complete refresher courses or new mandatory courses during the term of your contract. Please note that you will not receive any compensation for completing these courses. For more information on retainer contracts, please see this page .
All UNOPS personnel are responsible for performing their duties in accordance with the Charter of the United Nations and UNOPS policies and instructions, as well as relevant accountability frameworks. Furthermore, all personnel must demonstrate an understanding of the Sustainable Development Goals, in line with the core values ​​of the United Nations and Our Common Agenda.
As part of its policies, UNOPS conducts background checks on all potential candidates. Employment with UNOPS is subject to the results of these checks.