Business Support Assistant

Overview
Support daily delivery of efficient and quality service in management.

You have:

Completion of secondary education.
Two years of related experience in operations or a similar function.
Fluent in Spanish and intermediate in English (at least B1 level).

Details
DEADLINE FOR APPLICATIONS

24 March 2025-23:59-GMT-04:00 Atlantic Standard Time (Santo Domingo) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Program is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values ​​(Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok .

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
ORGANIZATIONAL CONTEXT:

The United Nations World Food Programme (WFP) is the humanitarian organization that saves and changes lives by providing food assistance in emergencies and working with communities to improve nutrition and build resilience.

For its efforts to combat hunger, its contribution to improving peace in conflict-affected areas, and its driving force in efforts to prevent the use of hunger as a weapon of war and conflict, WFP was awarded the Nobel Peace Prize in 2020.

WFP has been present in Ecuador since 1964, as an innovative partner supporting government policies to promote food and nutrition security, gender equality, and food sovereignty, focusing its actions on the most vulnerable populations.

WFP’s Country Strategic Plan 2023-2027 focuses on ensuring access to food before, during, and immediately after emergencies, disasters, and protracted crises; ending malnutrition, especially chronic child malnutrition; achieving food security and advancing sustainable, equitable, and inclusive food systems, while enhancing resilience to the effects of climate change; and providing services that support the operations of government institutions and humanitarian partners (More information at https://es.wfp.org/paises/ecuador).

PURPOSE OF THE POSITION:

The position holder will support the effective daily delivery of specialized, customer-focused, and value-for-money services within the Service Management portfolio.

MAIN RESPONSIBILITIES (indicative and non-exhaustive list):

1. Perform tasks and activities within the Service Management portfolio to support efficient and high-quality service delivery.

2. Collect data and prepare basic analyses to support the creation of reports (including monthly vehicle reports) that contribute to efficient resource management and facilitate decision-making.

3. Carry out routine actions related to administrative tasks or other relevant areas, contributing to the efficient and timely recording of data in corporate systems.

4. Manage and maintain physical and digital records in accordance with established procedures to ensure quick and easy access to data when needed.

5. Serve as a point of contact for internal inquiries, providing timely and accurate responses to facilitate the efficient and effective resolution of daily issues.

6. Contribute and suggest improvements to procedures and practices to support the continuous improvement of the services provided.

7. Use digital tools and technology applications to improve work practices and customer service. Conduct transactions in WINGS and assist in updating other systems.

8. Liaise with other functions and external contractors to enable efficient service delivery.

OTHER JOB REQUIREMENTS (details will be determined by the job manager)

1. Ensure the provision of various services, including facility management, light vehicle fleet management, travel, driver activities, inventory, etc.

2. Develop Terms of Reference (TORs) for the contracting of services and maintain contact with suppliers to ensure that the services provided are timely and efficient (including communication with the current Administration and the tenant where the institution’s offices are located).

3. Perform any other activities required by the office.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR

Lead by example and with integrity Uphold WFP’s values, principles, and standards: Demonstrate WFP’s values, principles, and standards Respect others and appreciate diversity: Value diversity by using respectful and inclusive language Stay focused and calm under pressure: Stay focused and calm under pressure Demonstrate humility and a willingness to learn: Show humility, a willingness to learn, and share knowledge; solicit feedback from others and act on it; and seize development opportunities

Generating results and fulfilling commitments Generating results of maximum impact: Taking responsibility for achieving results Delegating tasks appropriately: Requesting guidance and help when necessary Adapting easily to changes: Easily adapt to changes and adjust work according to needs

Promote inclusive and collaborative teamwork Practice inclusion and collaboration: Encourage teamwork, share ideas and raise problems openly Provide constructive and timely criticism: Provide constructive and timely criticism to others Build and share new perspectives: Pay attention to others and share points of view

Use of strategic thinking Communicate and deliver the WFP vision: Embrace the WFP vision and its impact on your own role Encourage curiosity and new ways of working: Show curiosity and adopt new ways of working where relevant Analyze and evaluate data: Collect data and share knowledge to guide team activities Consider the consequences of any decision: Ask questions to understand the impact of decisions on your objectives Establish and maintain sustainable partnerships Build partnerships: Conduct yourself professionally with external partners Collaborate to achieve common goals: Work with partners to achieve common goals

FUNCTIONAL CAPABILITIES:

Specific capabilities Description of expected behavior for the level of competence

Operational Support Services and Reporting Demonstrates the ability to translate operational plans into clear action steps so that team members support program implementation. Gathers and communicates data to generate empirical insights.

Internal Controls and Risk Management Demonstrates a basic understanding of internal controls, risk management, and monitoring mechanisms, as well as their immediate applicability to the client’s core activities.

Resource Management Monitors trends in staffing and resource usage to anticipate and escalate potentially problematic issues to program management and key customers.

Prioritizing Customer Service: Responsible for monitoring and supervising administrative work, comparing it with established standards and protocols to provide excellent services. Ensures that customer issues are identified and resolved.

DESIRABLE EXPERIENCE TO PERFORM THIS ROLE:

• Demonstrated knowledge of the regulations, policies, procedures, processes, standards and systems of the Management Services used by WFP.

• Experience in collecting data and preparing basic analyses related to the Management Services portfolio, such as asset management, facilities management, fleet management, travel management, or similar areas.

• Provided support to staff by providing advice and guidance.

MINIMUM STANDARD QUALIFICATIONS AND EXPERIENCE REQUIRED: Education: Completion of secondary education. A post-secondary education certificate in the relevant functional area will be an asset.

Experience: Two years of experience related to the functional sphere of the operation.

Languages: Fluent Spanish. Intermediate English (minimum B1).

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to achieve our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fees in connection with the application or recruitment process. Should you receive a request for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
Once your profile is completed, please apply, and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Please contact us at [email protected] in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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